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    ₦ 150

    Winning and Retaining Customer

    Introduction This course is for every customer oriented persons. Customer retention is a term that covers strategies, tactics, and workflows that companies set in place to reduce the rate at which they lose customers. For a B2B/SaaS company, the process is centered around keeping existing […]

    ₦ 200

    Handling Objection, Rejection & Barriers in Sales

    Introduction Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is […]

    ₦ 200

    Customer Relationship Management and Retention

    Introduction All staff within an organisation are responsible for the delivery of professional customer care, but there are always those who play a key role and are the first point of contact with clients. These people can influence future sales by ensuring that the current […]

    ₦ 150

    Effective Negotiation Skills

    Introduction Negotiation Skills can be advantageous throughout life. At its heart, negotiation is about influencing outcomes in a manner that ensures maximum benefit or value for you personally. In sales, negotiation works toward closing the deal in a mutually-satisfactory manner. Those who master the art […]

    ₦ 200

    Customer Service Management

    Introduction Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects […]

    ₦ 150

    Developing Effective Selling Skills

    Introduction Developing Effective Selling Skills course helps sellers effectively discover and address customer needs, improving in-the-moment interactions with buyers. Developing the selling skills that have benefitted millions of sales professionals around the world, this course builds a seller’s ability to lead mutually beneficial sales conversations […]

    ₦ 200

    Customer Experience Management

    Introduction The 2-day Customer Experience Management course is designed for those wishing to develop their understanding of best practice disciplines, tools, techniques and methods in the field of Customer Experience being deployed across the world. Based around real case studies and examples from multiple industries, […]

    ₦ 150

    Customer Acquisition & Retention

    Introduction Learn how to track the customer journey and drive loyalty. Understand how to use data to create more personal communications with customers and prospects. This course will give you the confidence to create retention strategies that work for your organisation. Deliverables: At the end […]

    ₦ 150

    Sales Promotion: Strategy and Execution

    Introduction Avoid the pitfalls of strategy planning and execution with the tools and skills from this course. In this course, developed at the Lorache Academy  , participants will learn the pillars of strategy execution–analysis, formulation, and implementation–and how to use the 4A model to effectively […]

    ₦ 150

    Social Media Marketing

    Introduction The course will introduce the participant to the world of marketing and, specifically, social media marketing. You will cover a high-level overview of various marketing terms and see exactly how social media marketing fits into your overall marketing strategy. You will learn about social […]