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    ₦ 200

    Customer Service Management

    Introduction Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects […]

    ₦ 200

    Customer Relationship Management

    Introduction This course introduces Customer Relationship Management (CRM) and provides the skills and knowledge required to develop, manage, build and maintain customer relationships. You will develop an understanding of customers and how to meet their divergent needs and how to develop and maximize customer data […]

    ₦ 200

    Customer Service

    Introduction This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. Deliverables At the end of the programme participants would show a good understanding of the following: The Nigerian Financial System Bankers /customer […]

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