This intensive hands-on Effective Presentation Skills course, helps you gain comprehensive, practical skills, any successful presenter needs to master. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience.
We’ll show you the way with a full range of courses offering expertise and guidance into communicating more effectively. Develop an understanding of your style and that of others as well learn the art of collaboration, negotiation and influence. Our communication training courses are scheduled nationally to offer you the most flexibility in developing your communication training skills.
Introduction This course is for every customer oriented persons. Customer retention is a term that covers strategies, tactics, and workflows that companies set in place to reduce the rate at which they lose customers. For a B2B/SaaS company, the process is centered around keeping existing […]
Introduction Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is […]
Introduction All staff within an organisation are responsible for the delivery of professional customer care, but there are always those who play a key role and are the first point of contact with clients. These people can influence future sales by ensuring that the current […]
Introduction Negotiation Skills can be advantageous throughout life. At its heart, negotiation is about influencing outcomes in a manner that ensures maximum benefit or value for you personally. In sales, negotiation works toward closing the deal in a mutually-satisfactory manner. Those who master the art […]
Introduction Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects […]
Introduction Developing Effective Selling Skills course helps sellers effectively discover and address customer needs, improving in-the-moment interactions with buyers. Developing the selling skills that have benefitted millions of sales professionals around the world, this course builds a seller’s ability to lead mutually beneficial sales conversations […]
Introduction The 2-day Customer Experience Management course is designed for those wishing to develop their understanding of best practice disciplines, tools, techniques and methods in the field of Customer Experience being deployed across the world. Based around real case studies and examples from multiple industries, […]
Introduction Learn how to track the customer journey and drive loyalty. Understand how to use data to create more personal communications with customers and prospects. This course will give you the confidence to create retention strategies that work for your organisation. Deliverables: At the end […]