Introduction

The 2-day Customer Experience Management course is designed for those wishing to develop their understanding of best practice disciplines, tools, techniques and methods in the field of Customer Experience being deployed across the world.

Based around real case studies and examples from multiple industries, the course takes delegates through a practical and actionable approach to customer experience. Most organisations believe they are focusing on customer experience, but in reality, they are delivering customer experiences ‘accidentally’. Learn how to implement a customer experience framework to make the adoption of customer experiences ‘intentional and sustainable

Deliverables:

At the end of the course, participants will be exposed to:

1.    What a Customer Experience Management (CEM) is really about.
2.    How to design a CEM Strategy.
3.    The various CEM measures in use and their advantages and disadvantages.
4.    How to improve the concepts that underpin the CEM.
5.    Methods to assess how customer centric the organization is and what need           to change.
6.    Understand the implementation process.

For whom

CEOs, client and sales executives, client success professionals, marketing managers, brand managers, CX managers and CRM managers entrepreneurs, and anyone else who truly cares for clients and want to build outstanding client experiences.

Course Features

  • Duration : 2 day
  • Max Students : 1000
  • Enrolled : 0
  • Re-take Course : 0
  • Assessments : Self
Price :
₦ 20,000